FAQs
FREQUENTLY ASKED QUESTIONS
Ingredients & Sourcing
Ingredients & Sourcing
Yes. All Urge recipes are grain-free and focused on high meat content.
Where are your treats made?
Our treats are produced in facilities that meet strict quality and safety standards.
Do you use artificial additives?
No unnecessary artificial colours or flavours. Functional ingredients are included for a clear purpose.
Feeding & Storage
How many treats can I give per day?
Feeding guidelines are listed on each product. Treats should form part of a balanced diet.
Are Urge treats suitable for puppies?
We have specific recipes designed for puppy development. Always check feeding guidance.
How should I store the treats?
Store in a cool, dry place. Reseal packs after opening to maintain freshness.
Health & Functional Benefits
Are these treats a replacement for veterinary care?
No. Urge treats are designed to support everyday health, not replace professional advice.
How long before I see benefits?
Functional support works best when used consistently over time.
Shipping & Returns
How long does delivery take?
Delivery times are provided at checkout.
What if I receive a damaged item?
Contact our support team with your order number and photos.
Do you accept returns?
Yes — see our Returns Policy for full details.
Treat Size & Suitability
Are your treats suitable for small breeds?
Yes. Many products are available in bite-sized formats.
Are chews safe for aggressive chewers?
Always supervise your dog when chewing and choose an appropriate size.
